Implementation — Advanced
How do we measure GenAI productivity gains credibly?
Not by surveying users on "how much time did you save?" — self-reports are unreliable. Instrument the workflow: time-per-task, throughput-per-user, error rate, or downstream outcome (revenue, retention, ticket-close-rate). Compare to a matched control cohort where feasible. Report ranges, not point estimates.
More on Implementation — Advanced
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